The website shows the products in stock. If the stock changes during the ordering process, we will inform you immediately.
No, having a login and password is not necessary.
You can make purchases without registration. However, this option does not allow you to check your order history. In case of subsequent orders, you will need to fill in the delivery details again. Moreover, you can't take advantage of promotions for regular customers.
If you forget your password, click "Forgot your password?" and enter your e-mail address that you used in the registration process. A new password will be sent to the address provided.
To register with the store, click ‘Registration’ and then ‘Sign in’. In the next step, enter all the required data. After confirming the created account, an e-mail with an activation code will be sent to you. Enter the code and you can start shopping.
You can make changes to your address information. To do this, click ‘edit data’ after logging in.
Goods are processed within 24 business hours of receiving payment. Courier shipments arrive after 1 to 3 business days.
For registered customers, the order status is visible in the order history. In addition, customers receive auto-generated emails informing them of the status of confirmation, processing, and order shipment. The last email also contains information about parcel tracking via a selected courier company.
You can pay for your order with Credit Card (American Express, Diners Club, Discover, Maestro, Mastercard, Union Pay, Visa), PayPal, Klarna, Google Pay, Apple Pay, Shop Pay.
Online payments can be made within 4 business days after placing an order. Click the link provided in the order confirmation. In case of lack of payment, the order is cancelled automatically after 4 business days.
If you paid cash on delivery, the money is returned to the account number provided in the return form. If you made an online payment, the money is returned to the account from which the transfer was made.
The Customer may file a complaint regarding the goods concerning a physical defect, non-conformity of the item sold with the contract, or a legal defect.
To file the complaint, the Buyer is asked to return the product to the Seller's address. The Customer is requested to attach the receipt or the VAT invoice to the returned product. In connection with making a complaint, the Customer is asked to fill out a complaint form (available in the store terms and conditions) and send it by e-mail to info@nature-today.co.uk. If the Customer sends the complaint form by e-mail to info@nature-today.co.uk, the decision regarding the complaint will also be sent to the Customer as a reply by e-mail. The complaint will be considered within 14 days, counting from the date of submitting the complaint, with a description of the reason for complaining and the Customer's request.

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